Privacy Policy
One Hop Golf ("we," "us," or "our") respects your privacy. This policy describes what information we collect, how we use it, and your rights.
1. Information We Collect
We collect information you provide directly — name, email, phone number, billing and shipping address, and government-issued identifiers required for featured item transfers under federal law. We also collect technical data such as IP address, browser type, and pages visited.
2. How We Use Your Information
- To process webinar seat purchases, shop orders, and Shipping & Transfers.
- To send order confirmations, webinar reminders, and account notifications.
- To fulfill orders, operate webinars, and meet applicable business recordkeeping requirements.
- To improve our website, marketing, and customer service.
3. SMS / Text Messaging (10DLC)
If you opt in to text alerts, you consent to receive transactional and marketing SMS messages from One Hop Golf. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Your phone number is never sold or shared with third parties for their marketing.
4. Cookies
We use cookies and similar technologies to maintain your session, remember preferences, and analyze site traffic. You can disable cookies in your browser, but parts of the site may not work as expected.
5. Third-Party Services
We share information only as needed with payment processors (Authorize.Net), shipping carriers (USPS, UPS, FedEx), and our own webinar streaming platform. Each operates under its own privacy policy.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting hello@onehopgolf.com. Records that applicable law requires us to retain cannot be deleted.
7. Contact
One Hop Golf · Austin, TX · hello@onehopgolf.com · (512) 555-0148
Terms & Conditions
By using this site or purchasing a webinar seat or product, you agree to the following terms.
1. Eligibility
You must be 18 years of age or older to create an account, purchase a webinar seat, or place a shop order.
2. Webinar Seats
A webinar seat is admission to a live or on-demand expert product review. Seats purchase education access only — One Hop Golf does not operate a game-of-chance, raffle, mint, or take-it-home selection model. All seat purchases are final and non-refundable.
3. Shop Orders
Shop products are sold separately from webinar seats. After checkout, items ship to the address on file. Track orders from your member account. Contact hello@onehopgolf.com if you need help with an open order.
4. Payment
We accept major credit and debit cards processed by Authorize.Net. All charges appear as "One Hop Golf" on your statement. We do not store full card numbers on our servers.
5. Governing Law
These terms are governed by the laws of your operating state. Update this jurisdiction clause for each brand before launch.
6. Prohibited Conduct
You may not use the site to (a) misrepresent your identity, (b) resell webinar seats, or (c) interfere with the operation of the site.
Store Policy
1. Shipping
Shop orders are typically shipped within 2 business days via USPS, UPS, or FedEx. Tracking is emailed once the label is generated. Soft-hold / pre-order items ship once confirmed and typically arrive within 5–10 business days.
2. Returns & RMA
Unused, unworn shop merchandise may be returned within 14 days of delivery for a full refund of the product price. To initiate a return, email hello@onehopgolf.com with your order number to receive an RMA. Items returned without an RMA may be refused.
- Restocking fee: 15% on opened-but-unused items.
- Non-returnable: custom orders, opened consumables, intimate apparel, and webinar seats.
- Return shipping is the buyer's responsibility unless the item was defective or shipped in error.
3. Shipping & Transfers
See our Transfers page for fee schedule and policies. Transferred featured items not picked up within 20 days incur a $30/month storage fee.
4. Consumer Data Privacy
Order and customer data is stored on US-based servers with industry-standard encryption. Records required by applicable law are retained for the period mandated by the Bureau of Alcohol, Tobacco, featured items and Explosives (ATF) and cannot be deleted on request.